Computer Operator (LAN) FRA 05-17

For Public Dissemination




Vacancy Number: FRA 05-17

Date: January 11, 2017


Position Title Computer Operator (LAN)
Location U.S. Consulate General, Frankfurt am Main, Information Systems Center
Open To US Citizen Eligible Family Members (USEFMs) – All Agencies
Salary and Grade NOR

Not Ordinarily Resident (NOR)– US 35,364 $ per year starting salary (Base Salary Scale)Position Grade: FP-07 or highest previous rate within grade

Note: this position may be Overseas Comparability Pay (OCP) eligible

Final grade/step to be confirmed by Washington


Opening Date January 11, 2017
Closing Date January 18, 2017
Security Requirement DS issued sensitive (Secret) security clearance


The U.S. Consulate General in Frankfurt am Main is seeking an individual for the position of Computer Operator (LAN) in the Information Systems Center. Filling of the position is subject to availability of funds.



(A copy of the complete position description listing all duties and responsibilities is available upon request. Send your request to with identification of vacancy number.)


The incumbent serves as Local Area Network (LAN) Operator, The Operator functions under the overall responsibility of the Computer Management Specialist and the direct supervision of the Computer Management Assistant (LAN) (CMAL), and performs all tasks and duties outlined below. The field of responsibility is applicable to the LAN sites in Frankfurt. All duties will be performed within the laid down by the Department of State and the Standard Operating Procedures (SOP) developed by ISC. Where appropriate, verbal instructions provided by ISC Management will take priority. The LAN Operator will typically be assigned responsibility for one or more sites; however, rotational duty at all sites will ensure incumbent’s exposure to all aspects of LAN operations at this post. The LAN Operator will be expected to perform the full range of duties without direct supervision when solely manning one of Frankfurt’s systems locations, and when doing after-hours or shift work. Due to the duties and responsibilities of this position, the job holder must be able to obtain and hold a DS secret security clearance.




Applicants must address each required qualification listed below with specific information supporting each item. Failure to do so may result in determination that the applicant is not qualified.


EDUCATION: Completion two years technical or vocational training in IT studies or the Microsoft Certified Systems Administrator or Engineer (MCSA or MCSE). .


EXPERIENCE: Two years of professional responsible experience in systems implementation, network administration and/or personal computers hard-and software is required.


LANGUAGE: English Level IV (fluency) is required.



  •     Installation of hardware, software and operating systems, data integrity (backup and restoration) techniques, file and disk optimization capability is required.
  •     Use of diagnostic techniques and equipment is required.
  •     Ability to manage a stressful and interruption-prone workload is required.
  •     Strong interpersonal skills are required.
  •     Firmly grounded in customer support and effective in user training is required.


  • Sound technical knowledge of client and server operating systems and PC hardware is required.
  • Technical knowledge required including standard troubleshooting techniques, network management and telecommunications proficiency, as well as system analysis.



The Human Resources Office will conduct standard language assessment tests and may test for other required skills as part of the selection process. Testing is conducted equitably and is administered in the same way to all applicants for the particular recruitment.





  • Hiring Preference Selection Process:When qualified, applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.



  1. AEFM / USEFM who is a  preference-eligible U.S. Veteran
  2. AEFM / USEFM*
  3. FS on LWOP**


*IMPORTANT:Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process.  Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.

** This level of preference applies to all Foreign Service employees on LWOP.



  • Additional Selection Criteria:
  1. The U.S. Mission will consider the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.
  2. Locally Employed Staff (LE Staff) of the U.S. Mission Germany having served less than 12 months in their current position are not eligible to apply.
  3. Current Locally Employed Staff (LE Staff) with an overall summary rating of ‘Needs Improvement’ or ‘Unsatisfactory’ on their most recent Employee Performance Report are not eligible to apply.
  4. Current NOR employees hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first ninety (90) calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule.
  • How To Apply:Interested applicants for this position must submit their application and pertinent supporting documentation by the closing date using the U.S. Mission’s electronic application process:

Applicants must submit the following documents to be considered. Failure to do so may result in a determination that the applicant is not qualified.

  1. Universal Application for Employment (UAE), Form DS-174, which is available on the internet for OpenNet users by clicking here: DS-174 OpenNet; or for external users on the internet by clicking here: DS-174 External.
  2. Additional documentation that supports or addresses the requirements listed above (e.g. cover letter, resume / curriculum vitae, reference letters, transcripts, essays, certificates, copies of degrees earned, etc.) should be attached with the application.
  1. Application language is English, i.e. application for employment, CV or resume should be in English. Certificates, awards or degrees in English or German do not need to be translated.
  2. Note that the U.S. Mission does not/not refund travel expenses incurred by the interviewee.

For a complete list of terms such as US citizen Eligible Family Member (USEFM), Eligible Family Member (EFM), Member of Household (MOH), Not Ordinarily Resident (NOR), Ordinarily Resident (OR) and their definitions, see the definitions list on the website


The U.S. Mission in Germany provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.


The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliations. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.



Approved: ISC: LGFleitz

Cleared: EKaleta

Drafted: HR: SMLewis