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Emergency Contacts

For life or death emergencies, dial 112 for immediate medical assistance.

In the case of an emergency involving a U.S. citizen in Germany, please call the embassy or consulate nearest you. Someone will respond to your call 24 hours a day.

  • German US citizens districtsMunich consular district (encompassing Bavaria)
    Dial 089 2888 from within Germany
    or 011 49 89 2888 for calls originating from the United States
  • Frankfurt consular district (encompassing Baden-WürttembergHesse, North Rhine-WestphaliaRhineland-Palatinate, Saarland)
    Dial 069 7535 0 from within Germany
    or 011 49 69 7535 for calls originating from the United States
  • Berlin consular district (encompassing Berlin, Brandenburg, Bremen, Hamburg, Lower Saxony, Mecklenburg-VorpommernSaxonySaxony-Anhalt, Schleswig-Holstein, Thuringia)
    Dial 030 8305 0 from within Germany
    or 011 49 30 8305 for calls originating from the United States

Routine services such as passport renewals, reports of birth abroad, and notarials are not considered emergencies and are processed during regular business hours.

U.S. Embassy Berlin

Mail Address:
Clayallee 170
14195 Berlin
Federal Republic of Germany
Phone +49-30-8305-0

For issues NOT covered in our FAQs:

Closed on American and German holidays.

U.S. Citizen Services

We are closed on German and American Holidays and the last Wednesday and Thursday of every month.

Contact the American Citizens Services Unit


Directions: From Zoo Station (Bahnhof Zoologischer Garten), take the U9 two stops to Spichernstrasse, then take the U3 to Oskar-Helene-Heim.

Buses from Zoo Station: X10, 110

You can also plan your travel route with VBB.

Office of Defense Cooperation (ODC)

U.S. Consulate General Düsseldorf

U.S. Consulate General Düsseldorf

Willi-Becker-Allee 10
40227 Düsseldorf
Federal Republic of Germany
Tel.: +49-211-788-89-27
Fax: +49-211-788-89-36

U.S. Consulate General Frankfurt

Gießener Str. 30
60435 Frankfurt am Main
Federal Republic of Germany
Phone: (069) 7535-0

We are closed on German and American holidays.

Special Consular Services: GermanyACS@state.gov

Passports: FrankfurtPassports@state.gov

Visas (both immigrant and nonimmigrant): FrankfurtVisaInquiries@state.gov

Public Affairs: IRCFrankfurt@state.gov

U.S. Consulate General Hamburg

Alsterufer 27/28
20354 Hamburg
Federal Republic of Germany
Phone (040) 411 71 100 (no visa information)
Fax (040) 411 71 222 (no visa information)

Email: HamburgPA@state.gov

For requests for Passports, Special Consular Services, etc., please contact

U.S. Embassy in Berlin
American Citizens Services
Clayallee 170
14195 Berlin
Only emergency cases: (030) 8305 0
Contact the American Citizens Services Unit

Press Section
Phone (040) 411 71 100 (no visa information)
Fax (040) 411 71 411

Cultural Affairs
Phone (040) 411 71 100 (no visa information)
Fax (040) 411 71 411

Political & Economic Section
Phone (040) 411 71 100 (no visa information)
Fax (040) 411 71 411

U.S. Consulate General Leipzig

Wilhelm-Seyfferth-Straße 4
04107 Leipzig
Federal Republic of Germany
Tel: +49-341-213-840
Email: LeipzigUSConsulate@state.gov

Mailing address:
Consulate General of the United States Leipzig
Wilhelm-Seyfferth- Straße 4
04107 Leipzig

Telephone: (0341) 213-84-0
Protocol: (0341) 213 84-52
Press inquiries: (0341) 213 84-67
Email: LeipzigUSConsulate@state.gov

U.S. Consulate General Munich

Königinstraße 5
80539 München
Federal Republic of Germany
Tel.: +49-89-2888-0

The visitor entrance for visa applicants and U.S. citizen services is located on the side facing Von-der-Tann Strasse.

Hours of operation:
8:00am – 4:00pm, Monday through Friday

The Consulate is closed on all American, German, and Bavarian holidays.

U.S. Citizen Services
Email: ConsMunich@state.gov
Due to pandemic-related staffing shortages, we are currently unable to respond to telephone inquiries. Please email us and provide your phone number, and we will call you back if needed.

U.S. citizen emergencies after-hours: Call +49 89 2888-0 and ask the operator to connect you to Consulate General Munich’s Duty Officer.

Visa Services
For visa questions: www.ustraveldocs.com/de
Visa Inquiries: +49 322 21-09-32-43 or support-germany@ustraveldocs.com

U.S. Commercial Services
Email: Office.Munich@trade.gov