American Citizen Services at the U.S. Embassy Berlin

The U.S. Embassy in Berlin offers a full range of services for American citizens in the states of Berlin, Brandenburg, Bremen, Hamburg, Lower Saxony, Mecklenburg-Western Pomerania, Saxony, Saxony-Anhalt, Schleswig-Holstein and Thuringia.

The final construction stages of the brand new U.S. Consular Section, within the redesigned Clayallee building in Berlin, Germany, are underway.  This means that, beginning January 14th and continuing until further notice, all U.S. consular services will be available at the U.S. Consulate General Frankfurt and U.S. Consulate General Munich only.  Nonimmigrant visa appointments will not be scheduled in Berlin, nor will the Berlin Consular Section be able to accept walk-in appointments.  Diplomatic visas will continue to be processed in Berlin.

Any U.S. citizen in need of passport, citizenship, or notary services should make an appointment at the U.S. Consulate General Frankfurt or the U.S. Consulate General Munich.

American Citizens Services will continue to be available in Berlin for emergency cases.  To report the arrest, death, or hospitalization of a U.S. citizen OR if you are a U.S. citizen who has been the victim of a crime, please contact the American Citizens Services Unit at tel: +49 30 8305 0, or send an email to:


Special Consular Services:  To report the arrest, death, or hospitalization of a U.S. Citizen, OR if you have been a victim of a crime in the Berlin consular district, please call: 0 30 8305 1023, Monday through Friday, 8:30 a.m. to 5:00 p.m., local German time, except on U.S. and German holidays or send an email to:

Emergencies After Hours: If you are an American citizen with an after-hours emergency, such as the hospitalization, arrest, or death of an American citizen, please call (030) 8305-0 from within Germany.  For calls from the United States, please call 01149-30-8305-0.

PLEASE NOTE:  Lost, stolen, or expired passports can only be replaced during normal business hours, and do not constitute after-hours emergencies. Visa information is not available from the American Citizen Services Unit.  Please refer to this page for further information: