Emergency and special consular services include: child emergencies, hospitalization, arrest, and death of American citizens.

Office Hours: Monday through Friday
8:30 a.m. to 5:00 p.m.
Email: ACSBerlin@state.gov

Phone: (030) 8305 0
Fax:  (030) 8305 1215

Please Note: This line is only for emergency and special consular services.  Lost, stolen, or expired passports or appointment requests do not constitute emergencies.  For non-emergencies, please send an email to ACSBerlin@state.gov

Emergency After Hours:

Please call (030) 8305 0 from within Germany. For calls from the United States, please dial 011 49 30 8305 0.

Passport services are available by appointment only.  Please click here to schedule an appointment. When you come to your appointment, please ensure that you have all the requested documents listed here. Our office requires you submit passport applications that have a unique 2-D Barcode that is generated using the passport form filler found here. Accepted methods of payment are cash in U.S. Dollars or Euros or Credit Cards; no EC Cards are accepted.

Emergency Passport Appointment: Email ACSBerlin@state.gov after a regular appointment has been scheduled.

For the return of a passport, a prepaid traceable commercial courier envelope is required. DHL Express Easy envelope is preferred. You will need the national (Germany) version of the prepaid commercial envelope. As of January 2020, you cannot purchase the DHL ExpressEasy envelope at your local German post office. You now need to purchase this online. Please click here and follow the process online.

Failure to provide needed materials, including the pre-paid courier envelopes, will result in your being turned away and requested to make another appointment.

Please note: Mail-in applications are not accepted by the Consular Section in Berlin; please mail them to the U.S. Consulate General in Frankfurt.  For information on mail-in passport renewal services, please click here.

DoD ID Card Holders: All Services are arranged by your Military Passport Agent. For information please click here. 

In order to provide better service to our clients, as of April 1, 2019, all appointments for Consular Reports of Birth Abroad (CRBA) and adult derivative citizenship applications (first time applicants over the age of 18) at the U.S. Embassy in Berlin will be made only through a mail-in appointment system.

The system will reduce the wait time for appointments and help families prepare for their citizenship appointment at the Embassy. Please follow the instructions below.

Information on this service and making an appointment in Berlin

CRBA appointments are also available at U.S. Consulate General Frankfurt and U.S. Consulate General Munich.

For the return of the Report of Birth Abroad, a self-addressed, pre-paid traceable commercial courier envelope is required. DHL Express Easy envelope is preferred. As of January 2020, you cannot purchase the DHL ExpressEasy envelope at your local German post office. You now need to purchase this online. Please click here and follow the process online.

**Note: CRBA appointments are also available at U.S. Consulate General Frankfurt and U.S. Consulate General Munich. Please visit their

Notary services are available by appointment only. Please click here to schedule an appointment.

Please Note:  Consular employees cannot function as witnesses; please bring any required witnesses to the appointment.

Absentee Voting Information for U.S. Citizens Abroad

Please note:  All Social Security Administration beneficiaries and applicants living in Germany must direct all questions regarding Social Security to the SSA Federal Benefits Unit (FBU) at the U.S. Consulate General in Frankfurt.  The most efficient method of reaching the FBU in Frankfurt is by using one of the Online Contact Forms. More information can be found on the SSA Federal Benefits Unit website.