U.S. Citizen Services

The Consulate General in Frankfurt provides a full range of services for American Citizens in the states of Hesse, Baden-Württemberg, North Rhine-Westphalia, Rhineland-Palatinate, and Saarland.

Appointments: All Frankfurt Citizen Services require appointments. No services will be given to those without an appointment. If you cannot keep your appointment, please cancel it before making a new one. Failure to do so may result in delayed entry to the consulate facility on your new appointment date. If you use a wheelchair or motorized chair and need assistance, please have someone accompany you to your appointment.  

DoD and USEUCOM Personnel: All services are arranged by your Military Passport Agent. Find your local Agent here 

The Federal Benefits Unit does not use this appointment system. Please visit the Federal Benefits Unit Information page for further information.

Services:

If you are an American citizen with an after-hours emergency, such as the hospitalization, arrest, or death of a American citizen, please call (069) 7535-0 from within Germany.  For calls from the U.S., please call 01149-69-7535-0.

NOTE
:  Lost, stolen, or expired passports can only be replaced during normal business hours, and do not constitute after hours emergencies.

Opening hours: 7:30-11:30 am, Monday through Friday, except on German and American holidays and every last Thursday of the month.

Applying in person in Frankfurt?
Your passport application form must be completed online using the passport application wizard, printed, and brought with you to your appointment (print one-sided pages only, bar code appearing in upper left-hand corner).There are no public printing facilities at the Consulate.  Applicants arriving without the printed online passport application, correct passport photos, and their most recent U.S. passport will be asked to reschedule their appointments.

Appointments are required for all services and each applicant needs their own appointment. Information on services and appointment scheduling is available here.

Email: frankfurtpassports@state.gov

Telephone Numbers:
Tel: (069) 7535 -2100, 2:00-3:30 pm, Monday, Wednesday and Friday.
Fax: (069) 7535-2252

Please click here for delivery instructions for U.S. passports (pdf).  Please note that these delivery instructions only apply to Frankfurt and Bremen.

Opening Hours: 7:30-11:30 am, Monday through Friday, except on German and American holidays and every last Thursday of the month. Appointments are required for all services and each applicant needs their own appointment.

Read this checklist very carefully and ensure that you collect all documents before scheduling an appointment with the U.S. Consulate General in Frankfurt. Failing to bring all original documents and/or completing the application forms prior to your appointment, will result in being required to schedule a new appointment. Appointments can be scheduled here.

Email: frankfurtbirth@state.gov

Telephone Numbers:
Tel: (069) 7535-2100, 2:00-3:30 pm, Monday, Wednesday and Friday.
Fax: (069) 7535-2252

Opening Hours: 7:30-11:30, Monday to Friday.  Appointments are required for all services and each applicant needs their own appointment. Information on services and appointment scheduling is available here.

Email: GermanyACS@state.gov

Telephone Numbers:
Tel: (069) 7535-2102 (No visa related information available at these numbers)
Fax: (069) 7535-2252

We are open to the public by appointment made by email only:

Opening Hours: 7:30-11:30 am, Monday to Friday, except on German and American holidays and every last Thursday of the month

Email: renunciations@state.gov

 

We are open to the public by appointment made by email only:

Opening Hours: 7:30-11:30 am, Monday to Friday, except on German and American holidays and every last Thursday of the month

Email: GermanyACS@state.gov

Telephone Numbers:
Tel: (069) 7535-2102 (No visa related information available at these numbers)
Fax: (069) 7535-2252

Directions

Public Transport: From the main train station (Frankfurt Hauptbahnhof) take the U5 going to Preungesheim, exit at the Gießener Straße stop.
Driving Directions: Directions for visa applicants/consular services (pdf)
Parking: Parking at Gießener Str. and Wetzlarer Str. is limited. A park-and-ride parking garage with 110 slots is located in Frankfurt-Preungesheim next to the exit from A 661 and the subway stop Preungesheim.