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Questions and Inquiries – Nonimmigrant Visa
July 16, 2021

For instructions on how to apply for a National Interest Exception (NIE), please visit the NIE navigator of your nearest embassy or consulate:
U.S. Embassy Berlin    U.S. Consulate Frankfurt    U.S. Consulate General Munich


If your inquiry concerns general nonimmigrant visa information, including how to apply, filling out the application form, paying the appropriate fees, scheduling an appointment and the delivery of visaed passports, please contact our official Visa Service Provider directly at:

Website: http://ustraveldocs.com/de/

Email: support-germany@ustraveldocs.com

English- and German speaking customer service agents are ready to assist you 9 a.m. to 5 p.m. Monday through Friday. The call center is closed Saturdays, Sundays, German and American Holidays https://www.ustraveldocs.com/de/de-main-contactus.asp

FAQs and informationhttp://www.ustraveldocs.com/de/de-gen-faq.asp

ESTA questionshttp://www.ustraveldocs.com/de/de-gen-faq.asp#qlistgen2

Inquiries related to cases we are currently processing can also be mailed to:

Click Here to Contact Berlin’s Visa Unit
U.S. Consulate General Frankfurt: frankfurtvisainquiries@state.gov
U.S. Consulate General Munich: consmunich@state.gov

Please note we will only respond to inquiries related to cases we are currently processing.