Economic Impact Payments (EIP)
The Federal Benefits Unit and Social Security Administration cannot answer EIP questions about your specific situation. Where can I get answers to my Economic Impact Payment (EIP) questions?
IMPORTANT INFORMATION: Due to public health measures to prevent the spread of COVID-19 in Germany, operations in the Federal Benefits Unit may be limited. The service limitations include the suspension or limitation of public phone service and all in-office appointments until further notice. Please send an email to FBU.Frankfurt@SSA.gov and we will address your inquiry. Please include a telephone number in your email should we need to recontact you. We will typically respond to your email inquiries within 5 business days. We respectfully request that you avoid sending multiple emails, as this may cause further delays. If you use a GMX account, this provider is blocked by SSA. You can still reach us using the Contact Us link. Please select the option for Social Security Benefits.
The return of original documents is impacted by the unit’s COVID telework schedule. You can track the receipt of documents sent by carriers such as FedEX and DHL. Please do not send documents that you immediately need such passports. Please ensure that you write down your tracking number as the Federal Benefits Unit does not maintain this information. You may use the tracking number to track the return delivery of your original evidence online.
Please note when we are making return telephone calls in response to your email inquiries, the number displayed is blocked.
All Social Security Administration beneficiaries and applicants living in Germany must direct all questions regarding Social Security to the SSA Federal Benefits Unit (FBU) at the U.S. Consulate General in Frankfurt. The most efficient method of reaching the FBU Frankfurt is by using one of the Online Contact Forms. Please visit www.ssa.gov for more Social Security information.
The Federal Benefits Unit (FBU) administers federal benefits programs for residents of Germany, Switzerland, Liechtenstein and Austria from the following federal agencies Social Security Administration, Department of Veteran Affairs, Office of Personnel Management, Department of Labor, and Railroad Retirement Board.
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If your question is not answered under the links below, please use our contact form.
All Frankfurt Federal Benefits Unit services require appointments. No services will be given to those without an appointment.
If you use a wheelchair or motorized chair and need assistance, please have someone accompany you to your appointment.
Federal Benefits appointment hours are Monday through Friday 8 a.m. to 11:30 a.m. except German and U.S. holidays. If you wish to visit the FBU Frankfurt in person, please use the following link to schedule your appointment Book an Appointment with Federal Benefits Unit
An appointment signifies the time when an applicant should appear at the Consulate’s public entrance for security screening; applicants should plan to spend at least an hour or so at the Consulate. Visitors are not allowed to bring cell phones, laptops, tablets, and similar electronic devices onto the premises. Visitors carrying unauthorized objects will not be granted entry (see our list of Prohibited Items).
In order to get an original social security number, replacement social security card, or update your name on your social security number, you must first fill out the social security number application form, Form SS-5 FS. All applications for SSNs, whether original, replacement, or for change of name or data, use the same form, the SS-5 FS. There is no fee for this service. Page 2 of Form SS-5 FS provides the required evidence requirements for an original number, replacement social security card or for change of name or data change. Please also see https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required.
To avoid delay and increase security for return of your original documents, please provide us with a DHL Express Easy envelope, or any registered carrier of your choosing when submitting your original evidence. As of January 2020, you cannot purchase the DHL ExpressEasy envelope at your local German post office. You now need to purchase this online. Your original evidence will be returned to you with your courier envelope once processing has been completed. There is no need to provide a return envelope for certified copies unless you want us to return the certified copies to you. Please ensure that you write down your tracking number as the Federal Benefits Unit does not maintain this information. You may use the tracking number to track the return delivery of your original evidence online.
Original Social Security Cards
For individuals age 12 years of age and older applying for an original number , an in-person interview is required and additional documentation must be submitted in order to verify residence outside of the United States since the date when the applicant departed the United States. Such documentation includes school transcripts, school records, driver’s licenses, employment records, marriage certificate, etc. If the U.S. citizen was born abroad to a U.S. citizen parent(s) and never lived in the United States, SSA may require additional documentation. Please contact us before scheduling an appointment if you have a German or U.S. passport and the time frame between the issuance date and expiration date is less than five years or if you are submitting a passport from any other country.
Please also see https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required. To schedule your in-office appointment, please use the following link to schedule your appointment Book an Appointment with Federal Benefits Unit.
Replacement Social Security Cards
If you are requesting a replacement Social Security card, please complete form SS-5 FS. You can mail the completed form and original evidence to the Frankfurt Federal Benefits Unit. Please contact us before scheduling an appointment if you have a German or U.S. passport and the time frame between the issuance date and expiration date is less than five years or if you are submitting a passport from any other country.
If the replacement card is for a child, provide proof of identity for both the child and the parent who signs the form; If the name has been altered since the initial application, you must provide official documentation of how the name change(s) was/were effectuated. Please also see https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required.
U.S. Consulate General
Federal Benefits Unit (SS-5)
Gießener Str. 30
60435 Frankfurt am Main
Federal Republic of Germany
Other Federal Benefits Services
If you wish to change your address, direct deposit, file a claim for benefits, report a death, or report any other change, you can submit these requests through our Contact us forms or during or telephone service hours.
Important notice: Due to administrative reasons the Federal Benefits Unit does not have telephone service. Please send an email to FBU.Frankfurt@SSA.gov and we will address your inquiry.
Telephone Service is provided on:
Monday, Tuesday, and Thursday
09:00 am to 11:00 am, except on German and American Holidays
Technical Issue with SSN payments
The United States Postal Service is reporting significant mail delays to the following countries serviced by the Frankfurt Federal Benefits Unit: Austria, Germany, Iran, and Switzerland. We strongly urge you to establish direct deposit by emailing the Federal Benefits Unit with your telephone number at FBU.Frankfurt@ssa.gov
FBU Erroneous Death Reports
If your payments have been stopped due to an erroneous death report, please click here for further information.