Replace a damaged passport

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U.S. passports that are damaged or in poor condition must be replaced, as they are no longer valid for travel. For security reasons, damaged passports may be retained by the passport units.  Please be aware that your damaged U.S passport is not proof of citizenship or identity.

If your U.S. passport is damaged, you must apply for a new passport in person by making an appointment.

Complete Form DS-11 online using the Form Filler. The form is available at Travel.State.GovNote: You cannot currently list a “Country” when completing the “Emergency Contact” section on our forms. If you wish to include an emergency contact outside the United States, please leave the section blank and fill it in by hand after printing. Be sure to answer all questions accurately. Print the application (not the instructions) on two sheets of paper leaving the reverse of the page blank and bring it with you to your appointment.

Replacement of a damaged passport also requires a signed statement explaining the damaged or mutilated condition of your passport book and/or card. You will need to complete an Affidavit of Damage at the time of your appointment.

Please note:

  • Do not sign your application until instructed to do so by the consular officer or acceptance agent.
  • You must provide a Social Security Number (SSN), if you have been issued one. If you were never issued a SSN, leave the Social Security Number blank and submit this signed and dated statement.  If you have questions regarding this requirement, please see our FAQs here. Information on how to apply for a Social Security number at the U.S. Consulate General Frankfurt is available here.
On the day of your appointment, you will need to bring all of the following ORIGINAL documents AND one photocopy of each.
1- Proof of U.S. Citizenship 
  • an original U.S. Birth Certificate,
  • an original U.S. Consular Report of Birth Abroad,
  • an original U.S. Certificate of Citizenship,
  • an original U.S. Naturalization Certificate, or
  • an original U.S. passport.
Please bring the original document and one photocopy.

 

2- Proof of Identity 
  • a valid passport of any country,
  • a valid national identity card with photograph,
  • a valid U.S. driver’s license, or
  • a valid U.S. military I.D. card.
Please bring the original document and one photocopy.
3- Name Change Documents (if applicable)
  • an original marriage certificate,
  • an original divorce decree, or
  • an original court-ordered name change document.
Please bring the original document and one photocopy.

Provide one U.S. passport sized (5cm x 5cm) photo taken in last 6 months. Please see this video for a picture perfect passport photo. To avoid processing delays, be sure your photo meets all the photo requirements or it will be rejected. Requirements for U.S. passport photos differ from local requirements and can be found on Travel.State.Gov.

Please note: Do not bend nor attach the photo to your passport application.

The adult passport book fee ($145) is a non-refundable processing fee and is retained by the Department of State whether or not the passport is issued.

If you wish, you can add a passport card for an extra cost of $30 (non-refundable).

There is no expedited service outside the United States. However, overseas service is generally faster than U.S. service.

Accepted payment methods are:

  • Cash in U.S. dollars or euros (for payments in cash local currency is preferred);
  • Credit Cards: Visa, MasterCard, American Express, and Discover; no EC Cards are accepted.

To avoid delay and increase security, please submit a DHL ExpressEasy shipping label attached to a non-padded A5 size envelope, when coming to your appointment. Since January 2020, DHL envelopes are no longer available for purchase at your local German post office. Please click here and follow the process online. Note that other commercial couriers are not accepted.

The return address should be the address of the U.S. Embassy in Berlin or the U.S. Consulate General in Frankfurt or Munich depending on where you are having your appointment. Please use your own email address for the “Absender” so the label will be emailed to you, and not the embassy or consulate.

Please make sure you affix the waybill label to a sturdy envelope and submit it with all other documents on the day of your appointment.

The online appointment calendar displays times for all available consular services, therefore, please make sure you schedule your appointment for the appropriate time AND service. You must make a separate appointment for each individual requiring services. If all the slots for the time you want are already taken, you will need to either choose another day or another time. If you do not schedule the correct service or select an available time, we will be unable to assist you effectively.

To schedule an online appointment at the U.S. Embassy in Berlin, please click HERE
To schedule an online appointment at the U.S. Embassy in Frankfurt, please click HERE
To schedule an online appointment at the U.S. Embassy in Munich, please click HERE

Emergency Appointment Required?
Contact your Embassy/Consulate via email after a regular appointment has been scheduled and clearly explain the nature of the emergency and your travel dates.

U.S. Embassy Berlin      U.S. Consulate General Frankfurt         U.S. Consulate General Munich

If you are sick or cannot make the appointment, please let us know at least 24 hours in advance so we can try and fill your slot with someone on the waiting list.

Applicants who show up late or fail to appear for their scheduled appointments will need to restart the appointment request process. 

If you use a wheelchair or motorized chair and need assistance, please have someone accompany you to your appointment.

Processing time for your U.S. passport is approximately 4-6 weeks from the day of your appointment.

To avoid delays, complete your passport application online and ensure the barcode is visible on the left side of the first page.  Handwritten applications require additional processing times.

Please ensure you submit a prepaid, self-addressed return envelope on the day of your appointment. 

Please note: Write down your tracking number as the passport units do not maintain this information. You may use the tracking number to track the return delivery of your passport.

If you are also applying for a passport card, you should be aware that they take approximately 4 to 5 weeks longer than the book to process. If you are applying for a passport card and book, please enclose two return delivery envelopes with your application.

Do not mail your application. This will significantly delay processing. All DS-11 passport applications require appearance in person.

Please bring originals and photocopies of all documentation submitted in support of the application.

Last Update: February 2, 2021