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U.S. passports that are damaged or in poor condition must be replaced, as they are no longer valid for travel. For security reasons, damaged passports may be retained by the Passport Unit. Please be aware that your damaged U.S passport is not proof of citizenship or identity.
If your U.S. passport is damaged, you must apply for a new passport in person by making an appointment.
1. Fill out Form DS-11 and Affidavit of Damage
Prior to your arrival, complete the application by entering your personal information on Form DS-11 using the online passport wizard. The form is available at Travel.State.Gov.Note: You cannot currently list a “Country” when completing the “Emergency Contact” section on our forms. Please list an emergency contact in the United States. Be sure to answer all questions accurately. Print the application and bring it with you to your appointment.
Replacement of a damaged passport also requires a signed statement explaining the damaged or mutilated condition of your passport book and/or card. You will need to cmplete an Affidavit of Damage at the time of your appointment.
- Do not sign your application until instructed to do so by the acceptance agent.
- You must provide a Social Security number, if you have been issued one. If you were never issued a Social Security number, you must submit a signed and dated statement that includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security Number by the Social Security Administration.”
Information on how to apply for a Social Security Number at the U.S. Consulate General Frankfurt is available here and here.
2. Include Name Change Documents (if applicable) (original and photocopy)
If the name you are currently using is different from the name on your most recent U.S. passport, you must provide an original copy of the legal name change document. Examples include:
- Marriage certificate
- Divorce decree
- Court-ordered name change document
Your name change document will be returned to you.
3, Provide Passport photo
4. Calculate Fees and Forms of Payment
The adult passport book fee is a non-refundable processing fee and is retained by the Department of State whether or not the passport is issued.
There is no expedited service outside the United States. In general, overseas service is already faster than U.S. service.
To determine the correct fee, please see the Fee Chart from Travel.State.Gov which is found here.
Accepted payment methods are:
- Cash in U.S. Dollars or Euros (for payments in cash local currency is preferred)
- Credit Cards: Visa, MasterCard, American Express, and Discover; no EC Cards are accepted
- Cashier’s Check:
Cashier’s check issued by an American bank in dollars payable to “U.S. Department of State”(Barscheck ausgestellt durch eine amerikanische Bank auf den Namen „U.S. Department of State“)
- Bank Check or Counter Check:
Bank check issued by a German bank in dollars drawn on a U.S. bank
(Bankscheck ausgestellt von einer deutschen Bank bezogen auf eine U.S. Bank in US-Dollar auf den Namen „U.S. Department of State“
All checks must be machine-readable (i.e., have a coded line running along the bottom of the check). Checks cannot be older than 30 days from issuance to submission for passport renewal. No personal checks will be accepted.
5. Delivery of Passport
Frankfurt & Berlin: Wenn Sie in Frankfurt oder Berlin beantragen, um Verzögerungen bei der Bearbeitungszeit zu vermeiden, müssen alle Antragssteller einen Kurierumschlag, der eine Sendeverfolgung erlaubt, zusammen mit ihrem Antragspaket einreichen. Nur DHL, FedEx oder UPS bieten eine tägliche Abholung im Konsulat an. Bitte benutzen Sie keine anderen kommerziellen Kurierdienste oder Einschreiben.
Die Deutsche Post hat den Verkauf von DHL ExpressEasy Umschlägen eingestellt. Sie müssen die Versandmarke online kaufen, ausdrucken und einen eigenen Umschlag besorgen. Bitte klicken Sie hier um Informationen über den Bestellvorgang zu erhalten. Bitte befestigen Sie die Versandmarke auf einem ausreichend großen Umschlag. Antragspakete ohne im vorausbezahlte Kurierumschläge werden nicht angenommen.
Munich: For applications in Munich, please submit a pre-paid self-addressed envelope. To avoid delay and increase security, the pre-paid envelope should include a traceable delivery service (e.g. Deutsche Post Einschreiben, or any courier service).
Please note: Record your tracking number and keep it in a safe place as the Passport Units do not maintain this information. You may use the tracking number to track the return delivery of your passport.
6. Schedule an Online Appointment
The online appointment calendar displays times for all available consular services, therefore, please make sure you schedule your appointment for the appropriate time AND service. Please make a separate appointment for each individual requiring service. If all the slots for the time you want are already taken, you will need to either choose another day or another time. If you do not schedule the correct service or select an available time, we will be unable to assist you effectively.
To schedule an online appointment at the U.S. Embassy in Berlin, please click HERE
To schedule an online appointment at the U.S. Embassy in Frankfurt, please click HERE
To schedule an online appointment at the U.S. Embassy in Munich, please click HERE
Emergency Appointment Required?
Contact your Embassy/Consulate via email after a regular appointment has been scheduled and clearly explain the nature of the emergency and your travel dates.
If you use a wheelchair or motorized chair and need assistance, please have someone accompany you to your appointment.
7. Processing Times & Return of Passport
Processing time for your U.S. passport is approximately 4-6 weeks from the day of your appointment. Your old passport will be canceled and returned to you with your new passport once processing has been completed. Please ensure you submit a pre-paid, self-addresses courier envelope on the day of your appointment.
Reminder: Make a note of your tracking number as the Passport Units do not maintain this information. You may use the tracking number to track the return delivery of your passport.
Please note: If you are also applying for a passport card, you should be aware that they take approximately 8-10 weeks to process. If you are applying for a passport card and book, please enclose two return delivery envelopes with your application.
Please bring photocopies of all documentation submitted in support of the application.