Due to administrative reasons the Federal Benefits Unit does not have telephone service. Please send an email to FBU.Frankfurt@SSA.gov and we will address your inquiry.
All Social Security Administration beneficiaries and applicants living in Germany must direct all questions regarding Social Security to the SSA Federal Benefits Unit (FBU) at the U.S. Consulate General in Frankfurt. The most efficient method of reaching the FBU Frankfurt is by using one of the Online Contact Forms. Please visit www.ssa.gov for more Social Security information.
The Federal Benefits Unit (FBU) administers federal benefits programs for residents of Germany, Switzerland, Liechtenstein and Austria from the following federal agencies Social Security Administration, Department of Veteran Affairs, Office of Personnel Management, Department of Labor, and Railroad Retirement Board.
|Have a Question? Please refer to the FAQs Page of the Federal Benefits Unit in Frankfurt.
Please read the FAQs page as most answers are available online. If your question is not answered under the links below, please use our contact form.
All Frankfurt Federal Benefits Unit services require appointments. No services will be given to those without an appointment.
If you use a wheelchair or motorized chair and need assistance, please have someone accompany you to your appointment.
Please be informed that in light of current circumstances all in-office appointments scheduled for Monday, March 16 through Friday, April 3 for Social Security Services are cancelled.
Federal Benefits appointment hours are Monday through Friday 8 a.m. to 11:30 a.m. except German and U.S. holidays. Holiday Calendar. If you wish to visit the FBU Frankfurt in person, you can schedule your appointment here. If you require an appointment after 11:30 a.m, please email us at FBU.Frankfurt@ssa.gov and specify the day, date, and time you prefer and we will review your request.
An appointment signifies the time when an applicant should appear at the Consulate’s public entrance for security screening; applicants should plan to spend at least an hour or so at the Consulate. Visitors are not allowed to bring cell phones, laptops, tablets, and similar electronic devices onto the premises. Visitors carrying unauthorized objects will not be granted entry. Prohibited Items.
In order to get an original social security number, replacement social security card, or update your name on your social security number, you must first fill out the social security number application form, Form SS-5 FS. All applications for SSNs, whether original, replacement, or for change of name or data, use the same form, the SS-5 FS. There is no fee for this service. Page 2 of Form SS-5 FS provides the required evidence requirements for an original number, replacement social security card or for change of name or data change. Please also see https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required.
To avoid delay and increase security for return of your original documents, please provide us with a DHL Express Easy envelope, or any registered carrier of your choosing when submitting your original evidence. As of January 2020, you cannot purchase the DHL ExpressEasy envelope at your local German post office. You now need to purchase this online. Please click here and follow the process online. Your original evidence will be returned to you with your courier envelope once processing has been completed. Please ensure that you write down your tracking number as the Federal Benefits Unit does not maintain this information. You may use the tracking number to track the return delivery of your original evidence online.
Original Social Security Cards
For individuals age 12 years of age and older applying for an original number , an in-person interview is required and additional documentation must be submitted in order to verify residence outside of the United States since the date when the applicant departed the United States. Such documentation includes school transcripts, school records, driver’s licenses, employment records, marriage certificate, etc. If the U.S. citizen was born abroad to a U.S. citizen parent(s) and never lived in the United States, SSA may require additional documentation. You can schedule your appointment here. If you require an appointment after 11:30 a.m., please e-mail us at FBU.Frankfurt@ssa.gov and specify the day, date, and time you’d prefer and we will review your request. Please note it can take up to ten business days for a response to your e-mail. Please contact us before scheduling an appointment if you have a German or U.S. passport and the time frame between the issuance date and expiration date is less than five years or if you are submitting a passport from any other country.
Please also see https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required.
Replacement Social Security Cards
If you are requesting a replacement Social Security card, please complete form SS-5 FS. You can mail the completed form and original evidence to the Frankfurt Federal Benefits Unit or request an appointment to submit your completed application and evidence of identity in person. You can schedule your appointment here. If you require an appointment after 11:30 a.m., please e-mail us at FBU.Frankfurt@ssa.gov and specify the day, date, and time you’d prefer and we will review your request. Please note it can take up to ten business days for a response to your e-mail. Please contact us before scheduling an appointment if you have a German or U.S. passport and the time frame between the issuance date and expiration date is less than five years or if you are submitting a passport from any other country.
If the replacement card is for a child, provide proof of identity for both the child and the parent who signs the form; If the name has been altered since the initial application, you must provide official documentation of how the name change(s) was/were effectuated. Please also see https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required.
Other Federal Benefits Services
If you wish to change your address, direct deposit, file a claim for benefits, report a death, or report any other change, you can submit these requests through our Contact us forms or during or telephone service hours.
Important notice: Due to administrative reasons the Federal Benefits Unit does not have telephone service. Please send an email to FBU.Frankfurt@SSA.gov and we will address your inquiry.
Telephone Service is provided on:
Monday, Tuesday, and Thursday
09:00 am to 11:00 am, except on German and American Holidays
Social Security Administration
Social Security Administration
The Federal Benefits Unit processes Social Security Administration claims for retirement, disability and survivor benefits, Social Security number applications, all post-entitlement activities affecting beneficiaries under the various programs, i.e., changes of address, issues involving direct deposit of SAA checks, non-receipt of check allegations and death terminations.
If you would like information on how to apply for social security retirement benefits, or for instructions on how to replace, correct, or change your name on your Social Security Card, see the Social Security Administration (SSA) website. This site also has a downloadable application form, the SS-5-SF (163KB, pdf) ( and tells you what kind of identification you need to send along with your application form.
Please visit SSA’s website “Service Around the World”
It provides information on what you can do online when you have an APO/FPO or Foreign mailing Address
Department of Veteran Affairs
Department of Veteran Affairs
The Federal Benefits Unit handles Department of Veteran Affairs (DVA) survivor claims, educational benefits, compensation and pension examinations, etc.
The Department of Veteran Affairs website offers the Federal Benefits Manual for Veterans and Dependents (2008), details of benefits available, and downloadable benefits forms.
Office of Personnel Management
Department of Labor
Railroad Retirement Board
Railroad Retirement Board
The Railroad Retirement Board (RRB) administers comprehensive retirement-survivor and unemployment-sickness benefit programs for the nation’s railroad workers and their families. The RRB also administers certain Social Security benefit payments and railroad workers’ Medicare coverage.