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Visa Services Notice
June 13, 2021

COVID-19 Operations Update

Due to the pandemic restrictions, the U.S. Embassy in Berlin and consulates in Frankfurt and Munich are offering a limited number of visa appointments. Please use our online appointment system to make a visa appointment once we resume routine services.

Please monitor the Robert Koch Institute for current information on COVID-19 in Germany in both  English and German. Check our website for the latest information about COVID-19 and our operations.

Per Presidential Proclamation 10143, noncitizens, other than U.S. lawful permanent residents, may not enter the United States if they were physically present in the 26 countries of the Schengen Area, the U.K., and Ireland, among other countries. (The Schengen Area includes: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.) If you have been or will be physically present in any of the above-referenced countries—including transit—within the 14 days prior to your planned trip to the United States, you will need a national interest exception to enter the United States in addition to a valid visa or ESTA. For more information, please see the following links: Presidential Proclamations and Frequently Asked COVID-19 Questions

On April 8, 2021, the Secretary of State determined that travel on an immigrant or fiancé(e) visa is in the national interest for purposes of granting exceptions under the geographic COVID proclamations.

Pursuant to that determination, the U.S. Consulate General—Frankfurt has resumed limited immigrant (IV) (including Diversity Lottery 2021 and K (fiancée/fiancé)) visa processing, subject to COVID-19 restrictions.  Please see the following link for more information about our prioritization guidelines for the resumption of IV and K visa processing: https://travel.state.gov/content/travel/en/News/visas-news/updates-to-national-interest-exceptions-for-regional-covid-proclamations.html.

We are processing cases on a first-in, first-out basis according to the prioritization guidance on the phased resumption of visa services.  Please understand that we will not be able to resume visa processing at pre-pandemic levels because of limited capacity and the number of people we can safely maintain socially distant in the consulate.

Travelers who have a valid immigrant or K-1 visa may now travel directly to the United States, and no longer need a National Interest Exception (NIE) to apply for entry. All immigrant and fiancé(e) visa holders are still subject to DHS admissibility determinations and to the Centers for Disease Control’s order for mandatory COVID-19 testing prior to entry into the United States.

If your inquiry concerns general nonimmigrant visa information, including how to apply, filling out the application form, paying the appropriate fees, scheduling an appointment and the delivery of visaed passports, please contact our official Visa Service Provider at https://www.ustraveldocs.com/de/de-main-contactus.asp 

English- and German speaking customer service agents are ready to assist you from 9 a.m. to 5 p.m. German time, Monday through Friday. The call center is closed Saturdays, Sundays, on German and U.S. holidays.

FAQs and informationhttp://www.ustraveldocs.com/de/de-gen-faq.asp

ESTA questions:  http://www.ustraveldocs.com/de/de-gen-faq.asp#qlistgen2 


Inquiries related to cases we are currently processing can also be mailed to:

Click Here to Contact Berlin’s Visa Unit
U.S. Consulate General Frankfurt: frankfurtvisainquiries@state.gov
U.S. Consulate General Munich: consmunich@state.gov

Please note the Embassy/Consulates will only respond to inquiries related to cases we are currently processing.