Questions and Inquiries

If your inquiry concerns general nonimmigrant visa information, including how to apply, filling out the application form, paying the appropriate fees, scheduling an appointment and the delivery of visaed passports, please contact our official Visa Service Provider directly at:

Website: http://ustraveldocs.com/de/

Email: support-germany@ustraveldocs.com
Telephone: +49 (0)322-2109-3243 (telephone company charges apply, no additional fee)

FAQs and information: http://www.ustraveldocs.com/de/de-gen-faq.asp
ESTA questions: http://www.ustraveldocs.com/de/de-gen-faq.asp#qlistgen2

Inquiries related to cases we are currently processing can also be mailed to:

U.S. Embassy Berlin: consberlin@state.gov
U.S. Consulate General Frankfurt: frankfurtvisainquiries@state.gov
U.S. Consulate General Munich: consmunich@state.gov

Please note we will only respond to inquiries related to cases we are currently processing.