Questions and Inquiries

Home Startseite / Visas / Questions and Inquiries

If your inquiry concerns general nonimmigrant visa information, including how to apply, filling out the application form, paying the appropriate fees, scheduling an appointment and the delivery of visaed passports, please contact our official Visa Service Provider directly at:

Website: http://ustraveldocs.com/de/

Email: support-germany@ustraveldocs.com
Telephone: +49 (0)322-2109-3243 (telephone company charges apply, no additional fee)

FAQs and information: http://www.ustraveldocs.com/de/de-gen-faq.asp
ESTA questions: http://www.ustraveldocs.com/de/de-gen-faq.asp#qlistgen2

Inquiries related to cases we are currently processing can also be mailed to:

U.S. Embassy Berlin: consberlin@state.gov
U.S. Consulate General Frankfurt: frankfurtvisainquiries@state.gov
U.S. Consulate General Munich: consmunich@state.gov

Please note we will only respond to inquiries related to cases we are currently processing.

Footer Disclaimer

This is the official website of the U.S. Embassy and Consulates in Germany. External links to other Internet sites should not be construed as an endorsement of the views or privacy policies contained therein.