Questions and Inquiries

If your inquiry concerns general nonimmigrant visa information, including how to apply, filling out the application form, paying the appropriate fees, scheduling an appointment and the delivery of visaed passports, please contact our official Visa Service Provider directly at:



English- and German speaking customer service agents are ready to assist you 8 a.m. to 8 p.m. Monday through Friday. The call center is closed Saturdays, Sundays, German and American Holidays

FAQs and information:

ESTA questions:

Inquiries related to cases we are currently processing can also be mailed to:

U.S. Embassy Berlin:
U.S. Consulate General Frankfurt:
U.S. Consulate General Munich:

Please note we will only respond to inquiries related to cases we are currently processing.