If your inquiry concerns general nonimmigrant visa information, including how to apply, filling out the application form, paying the appropriate fees, scheduling an appointment and the delivery of visaed passports, please contact our official Visa Service Provider directly at:
Telephone: +49 (0)322-2109-3243 (telephone company charges apply, no additional fee)
FAQs and information: http://www.ustraveldocs.com/de/de-gen-faq.asp
ESTA questions: http://www.ustraveldocs.com/de/de-gen-faq.asp#qlistgen2
Inquiries related to cases we are currently processing can also be mailed to:
Please note we will only respond to inquiries related to cases we are currently processing.