Scheduling an Appointment

Applicants seeking a visa from the U.S. Mission in Germany are welcome to apply at any of the visa-processing posts: U.S. Embassy Berlin, U.S. Consulate General Frankfurt, or U.S. Consulate General Munich.  Please choose whichever location is most convenient for you, whether deciding based upon proximity or appointment availability. If you already filled out your DS 160 application form for a particular Embassy/Consulate and subsequently decide to schedule an appointment at a different location, we strongly suggest that you fill out a new DS 160 form for the appropriate Consulate in order to avoid technical problems and processing delays.

If you use a wheelchair or motorized chair and need assistance, please have someone accompany you to your appointment.  

Scheduling an Appointment:
Applicants must schedule their appointments either online using the Visa Service Provider website or through the Visa Service Provider website call center.

Wait times for interview appointments: http://travel.state.gov/content/visas/english/general/wait-times.html

Our Visa Service Provider, CGI Federal, is the only private company that the U.S. Embassy and U.S. Consulates in Germany authorize to provide visa information and visa application services. Visa Service Provider website: http://ustraveldocs.com/de/ or call:

  • Callers in Germany: +49 (0)322-2109-3243 or (0)62047050390  (cost for call: telephone company charges apply, no additional fee)
  • Callers in the United States: 17035202560.

English- and German-speaking customer service agents are ready to assist you 8 a.m. to 8 p.m. Monday through Friday. The call center is closed Saturdays, Sundays, German and American Holidays.

We cannot guarantee that you will be issued a visa. Do not make final travel plans or buy tickets until you have a visa.