Position Title: Volunteer Foreign National Student Internship – Information Systems Center
Location: American Consulate General, Frankfurt am Main, Information Systems Center
Open To: German & EU Nationals, and Nationals of EFTA Member States, who are currently enrolled in a German university
Salary and Grade: Unpaid
Schedule: Duration to be determined on individual basis; minimum 70 calendar days, maximum 90 calendar days
Opening Date: Continuous
Closing Date: Until filled
Working Hours: Schedule to be determined on an individual basis; preferably 30 hours per week or Must be available to work minimum 25-30 hours per week.
Security Requirement: U.S. Mission issues medical / non-sensitive security clearance
The American Consulate General in Frankfurt is seeking a student intern technician.
BASIC FUNCTION OF POSITION
The American Consulate in Frankfurt seeks highly motivated problem solvers. In this role, the Student Intern will work with colleagues locally and in DC on a regular basis. The applicant should have technical knowledge on desktop and server operating systems (OS) and PC hardware.
Under the direct supervision of the Supervisor, the Student Intern is given assignments at incremental levels of complexity as they gain proficiency in various functions, such as: web research, system analysis, programming, installation of software, configuration of hardware, etc. This position enables college students currently or recently enrolled in an approved program to receive technical training and gain practical experience.
The Student Intern will serve as a Local Area Network (LAN), Wide Access Network (WAN), and Cloud Based Environment Operator. Primary responsibility is the daily management and administration of the Department of State “Sensitive But Unclassified” (SBU) Open Network (OpenNet).
When you join our international team of technicians, we will help you build your skills on projects that power diplomacy across the continent.
All applicants must address each selection criterion detailed below with specific information supporting each item.
EDUCATION: Completion of secondary school degree and present enrollment in a university with a major in Information technology / Computer Science. (At least one – two years)
EXPERIENCE: Experience in a professional environment (previous internship or clerical work) would be beneficial but not necessary.
LANGUAGE: Level III English (Good working knowledge) is required.
KNOWLEDGE, SKILLS, ABILITIES:
Good working knowledge of the Internet, various types of software and hardware.
Ability to provide exceptional customer service to assist staff in resolving issues.
Ability to work in a fast-paced environment.
Basic understanding of Microsoft Windows Environment.
Proficiency in Microsoft Office.
Good verbal and written communication skills.
Ability to self-start, take initiative and multitask.
Ability to lift 40 lbs.
· Support the technology team with the maintenance of hardware, software and other systems as needed.
· Assist the programming team to develop applications, debugging and testing code.
· Participate in the deployment of new desktops or applications.
· Uses computer applications or other automated systems such as spreadsheets, word processing, email and database software in performing work assignments.
· Provide exceptional customer service while responding to phone, email and online requests for technical support.
· Escalate critical customer issues to the appropriate level of management and engineering expertise.
· Assist in performing IT inventory and documentation for equipment.
· Develop and provide user training for basic hardware and software use.
· Perform minor repairs to equipment and arrange for other servicing needs.
· Proactively learning about new technologies.
· Perform other duties/projects as assigned.
How To Apply: Interested applicants for this position must submit their application, including a cover letter, resume and proof of enrollment (the DS-0174 is not needed) and send the documents to: Employment-Germany@State.gov
Application language is English, i.e. letter of introduction and CV or resume only. Certificates, awards or degrees in English or German do not need to be translated.
Applicants must submit a complete application for each and every advertised employment opportunity, s/he is applying for. This includes an enrollment confirmation from the university/school.
Note that the U.S. Mission Germany does not refund travel expenses incurred by the interviewee.
Eligibility Requirements: The U.S. Mission will only accept applications from non-U.S. citizens. The purpose of the Volunteer National Student Intern Program is to offer local students the challenge of working in the Foreign Affairs arena.
There are no benefits attached to this internship and no compensation, nor any future employment rights. The U.S. Mission will consider issues such as conflict of interest, nepotism, residency status, and whether applicant has a work permit, in determining successful candidacy.
CLOSING DATE FOR THIS POSITION: Until filled.
The U.S. Mission in Germany provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.
The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliations. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts of relief.